I get an error message when trying to switch to Workshop + Digital. I forgot my user name and/or password? You can always call us at 1-800-651-6000 and a live agent will be happy to assist you. I would like to receive the WW newsletter and be informed about offers and events via e-mail. , SmartPoints, FitPoints, Points and Wellness that Works are trademarks of WW International, Inc. ©2020 WW International, Inc. All rights reserved. Cancel via phoneYou can always call us at 1-800-651-6000 and a live agent will be happy to assist you. How do I swap FitPoints™ for SmartPoints® values? The three-month billing is an introductory offer. Canceling Weight Watchers via phone. Along with our science-based SmartPoints® system, you'll get a custom list of ZeroPoint™ foods within your Budget that you don't have to track or measure. Weight Watchers Digital and Workshop members may change their payment plan for the next payment period at any time before the next billing date. After you update your information click "Submit." This is the rectangular box up at the top of the My Day screen. We’ll be really sorry to see you go, but if you’d like to cancel your membership, you can do it. How can I print my Monthly Pass Temporary Card? The WW Logo, Weight Watchers, myWW+, SmartPoints, FitPoints, Points and Wellness that Works are trademarks of WW International, Inc. ©2020 WW International, Inc. All rights reserved. For additional help, send email to customerservice@weightwatchers.com or call 1-800-651-6000. Via Telephone. Note that we cannot process cancellation requests at WW Workshop locations. If you do not hear from us within one week, then we may not have received … When I signed up I chose the 3-month billing cycle. These numbers appear on the nutritional information label of most packaged foods. If I'm having trouble with my activity-monitoring device or app, what do I do? Select Create and Track. Can I switch my payment plan to Workshop + Digital without losing money? Why was I charged for one month instead of another 3 when my initial 3-month membership ended? Please login and try again. Inc. © 2020 WeightWatchers.com. The WW app makes tracking a breeze (and fun! When is my next billing date? We'll send you an e-mail confirming the cancellation once we've finished processing your request. You can connect or disconnect your device by clicking on the Profile icon with your initials in the upper right hand corner of the My Day dashboard. How do I do that? Print out the completed cancellation request and mail it directly to the address listed on the page. Your cancellation will take effect from the end of the current subscription month. (2) If your membership is cancelled due to any of the following: pregnancy, medical reason, relocation (you move more than 15 miles from a Studio location) or a Studio closure and there is no other location within 5 miles of your new home or the closed Studio) prior to the end of a period for which you have incurred a charge, then, with the exception of any fixed upfront fee we may have charged, we will refund any unused portion of such period. Warnings I would like to receive the WW newsletter and be informed about offers and events via e-mail. How can I print my Monthly Pass Temporary Card? When you choose the "Remember me on this computer" option during the login process, you agree to have your user name and password stored on your computer so that you can be automatically logged in each time you access the site. How do I do that? I get an error message when trying to switch to Workshop + Digital. For standard one month plans, cancellation takes effect at the end of the membership month in which you cancel. Check out. There’s even 24/7 Live Coaching so you can get answers to your wellness questions, anytime, anywhere. I can revoke my consent at any time through the unsubscribe link in the email or message. You are trying to use a free trial access code for a membership that has already received a free trial. The challenges we are facing have created a level of uncertainty that can make it difficult to prioritize our spending. Our mission is to make wellness accessible to all, not just the few. View or print your billing history by visiting the account status page in your profile. If you click on the  "I forgot my username" link in the login box, it will ask you for your username. If you decide to cancel it this way, here’s how to do it: Dial 800-651 … The only thing you'll need is the address associated with your account. This is the easiest and fastest way to cancel. How can I edit or view my account and plan information? If you have more than one computer and are connected through a router make sure that you have the most up-to-date driver for the router that you are using. Click the Profile icon with your initials located at the top right corner of the My Day dashboard, then click Settings. Send email to cancellations@weightwatchers.ca If get a response back from Weight Watchers requesting additional information, will need DOB These descriptors might show up on your bank statement: : WEIGHTWATCHERS.COM INC 800-221-2112 NY U.S. News & World Report ranked WW the #1 Best Diet for Weight Loss and #1 Best Commercial Diet Plan for 10 years in a … If you do not hear from us within one week, then we may not have received … Send a monthly meeting membership cancellation request, including your membership pass ID number, to Weight Watchers North America, PO Box 307, Jericho, NY 11753. * So stick around! If none of the reasons above apply to you, please contact us and provide the code you are using so that we may test it. Beneath that, in the My Activity section, you’ll see how many FitPoints you’ve earned for the day. Take a look at our Stay Healthy Hub for the latest ideas from our experts. How do I connect or disconnect my activity tracking devices? MyWW+ is our most customized program ever. Payments for Workshop + Digital will automatically be deducted , and we will continue to deduct payments at the end of each membership month until you contact us to cancel. The Weight Watchers website provides the quickest way to cancel your account, though it can take up to 72 hours for your request to be fully processed. I am having trouble logging in; I can log in, but I cannot access any of the subscriber tools Our fees, including the full monthly fee for any month (or portion thereof) elapsed (regardless of whether you participated in Coaching or logged onto the Website or Apps during that month), and any sign-up or registration fee, are nonrefundable except as set forth below: (1) If you are canceling your membership within 5 days (or such other period as required by law) of your initial purchase, we will refund the full amount of such initial purchase. Although it sounds easy, canceling Weight Watchers over the phone is a bit more time-consuming because the average waiting time is around half an hour. (4) If you cancel your membership and are entitled to any refund pursuant to Section 3 of the. Can I switch my payment plan to Workshop + Digital without losing money? Once you enter this, your username will be emailed to you. ), charts your progress, calculates SmartPoints® at the grocery store with an instant Barcode Scanner, and more. It is possible that the error is due to an expired expiration date in your profile. After the Commitment Plan period, cancellation takes effect at the end of the membership month in which you cancel. You will be required to manually change your price plan after each billing if you want to maintain a 3-month billing cycle. Our super-supportive community is there to cheer you on with tons of inspiring videos and photos (check out #nonscalevictory or #wwbros, if you haven’t already). Inc. All rights reserved. What if I have a questions or want to give feedback? We want to make sure you’ve experienced everything WW offers to help you reach your goals. Where is the calculator? to see how our members are leaning on each other. You can reach out to us any time via 24/7 Expert Chat or use the "Give Feedback" button located at the top of the My Day dashboard. More Less. How do I see how many SmartPoints values I have left? If a special refund circumstance applies to you, see below. I can't log in. Why are the pages on the site loading slowly? Digital and Coaching MemberOur fees, including the full monthly fee for any month (or portion thereof) elapsed (regardless of whether you participated in Coaching or logged onto the Website or Apps during that month), and any sign-up or registration fee, are nonrefundable except as set forth below: (1) If you are canceling your membership within 5 days (or such other period as required by law) of your initial purchase, we will refund the full amount of such initial purchase. Click Contact and billing information in the My Account box (your billing information will be listed towards the bottom of the page.) I need to cancel the Weight Watchers subscription and I ordered it through Apple. After the offer has run out, your membership will be automatically renewed at the end of your payment plan at the standard monthly rate. How do I connect or disconnect my activity tracking devices? We typically process all cancellation requests within 72 hours after we receive your request. How do I change my weight settings? Profile and Login. Plus, there’s WellnessWins™, our one-of-a-kind rewards program that celebrates your daily healthy habits with exclusive products and amazing services—and we’re always introducing exciting new tools and experiences. Thanks! I want to create recipes. I forgot my password/username. 3. A summary of your account can be found in Account Settings. (4) If you cancel your membership and are entitled to any refund pursuant to Section 6 in the Membership Agreement, we reserve the right to charge a fee to cover the cost to us of any administrative or other services you may have used prior to your cancellation, to the extent permitted by law. We’ll be really sorry to see you go, but if you’d like to cancel your membership, you can do it here on weightwatchers.com, and it will be processed right away. You can connect or disconnect to wireless scales by going to the Profile icon you’re your initials, then click Settings > Weight and selecting your scale. This gives you total freedom in what you eat, while guiding you toward choices that will help you reach your goals. In addition, in certain states you may have additional rights with respect to cancellation, as set forth in the Membership Agreement. This is the easiest and fastest way to cancel. In writing: Weight Watchers UK Limited, Millenium House, Ludlow Road, Maidenhead, Berkshire, SL6 2SL. These are unprecedented times. View or print your billing history by visiting the account status page in your profile. We’re #bettertogether! This is the easiest and fastest way to cancel. Our fees, including the full monthly fee for any month (or portion thereof) elapsed (regardless of whether you attended WW Workshops, participated in Coaching or logged onto the Website or Apps during that month), and any sign-up or registration fee, are nonrefundable except as set forth below: (1) If you are canceling your membership within 5 days (or such other period as required by law) of your initial purchase, we will refund the full amount of such initial purchase. 3. We’re all in this, side by side (virtually, of course.) I've been given login information, but I keep being asked to log in again. This is the easiest and fastest way to cancel. But now more than ever, it is essential to focus on your health. The WW Logo, Weight Watchers, myWW+, SmartPoints, FitPoints, Points and Wellness that Works are trademarks of WW International, Inc. ©2020 WW International, Inc. All rights reserved. We’re #bettertogether! If you don't know your username, you can click on the forgotten username link on the login page to retrieve it. Click the Profile icon at the top of the My Day dashboard, then click Account. The Recipe Builder allows you to select your cooking time, prep time, instructions, and ingredients. Cancel online. This is the easiest and fastest way to cancel. Your cancellation will take effect at the end of the membership month in which you cancel. Cancelling your membership. How do I see how many SmartPoints values I have left? 2. Why was I charged for one month instead of another 3 when my initial 3-month membership ended? If it's a technical question, please call your device's manufacturer. Have you given these a try? If you or someone with access to the same computer downloads from the internet, (MP3's, videos, etc) this can also be a factor in increasing load times. WW is the #1 Doctor Recommended Weight Loss Program† †Based on a 2020 IQVIA survey of 14,000 doctors who recommend weight-loss programs to patients. 3. Caring for yourself also means you can take better care of your family. For pre-pay Savings Plans, cancellation takes effect at the end of the initial plan period defined by the plan you purchased. I get an error message when trying to switch to Workshop + Digital. Contact and billing information in the email or message, calculates SmartPoints® at the top of the plan... Server issues I forgot my username '' link in the login box, it is invalid does! Privacy © 2020 Weight Watchers International, while guiding you toward choices that will help you reach your goals Simply. This, side by side ( virtually, of course. to the associated. 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