The mobile Live Chat seems to work SOMETIMES but I do not spend my life on the mobile phone and would really appreciate the online Live Chat to function. My story: I tried to use LiveChat to do a simple SIM-SWAP/SIM REPLACEMENT or a lost phone. One shop considered the phone "dead on arrival". If our Digital Assistant can't help, your question will be handed over to an expert. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options It's hard to tell if companies like Optus - Mobile offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. While Optus - Mobile does not offer live chat, they do have a phone number. And we generally can provide talking points and tips to speed up the conversation and get a better result. Spoke to customer support for an hour as they refuse to replace until the phone is investigated for 14 days. Optus - Mobile does not offer customer support through live chat. The rep understood my questions well and gave me the exact information I needed. Slide two fingers downwards starting from the top the screen. *Services for personal mobile customers: SMS "Menu" to 9999 for fast self-service from your Optus Mobile (24x7). Cable. 9AM - 5.30PM. It’s now 38 days counting. When considering Optus after wanting to transfer off Netspace with the new changes I spoke to a consultant over the live chat thing too and it was really helpful and made the whole process a LOT easier. You will be greeted by our Optus Digital Assistant which can help resolve most enquiries. Follow the verbal instructions to get support on your mobile phone. Code “OPTUS10” must be used in the cart for the 10% discount to be applied. Pay bills, recharge, live chat, check usage and more. It’s natural that the process of recharging your number should be easy, convenient, and quick, which is exactly the case with Optus. Forum Regular reference: whrl.pl/RcYxy8. I lost a number and I wanted to look through my calls history to retrieve it. Optus Special Assistance Service. Saturday. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Options include: account balance and account number, unbilled usage, last payment details, contract status and more. Forums. Live Chat cannot help – AT ALL- with Optus Prepaid mobiles and all it has capabilities to do is reset your Optus "My Account" password! VIEW CONNECTED DEVICES See all devices currently using your WiFi network View detailed device info including name, type & IP address Check modem information including IP address INTERNET SPEED TEST View current download & upload speeds Check connection latency INTERNET HEALTH CHECK & TIPS View network performance based on activity type See how your connection performs on popular … GB DATA . 9AM - 5.30PM. Call us on 133 937 if you are an Optus customer with a medically certified life-threatening condition and you require an Optus service fault to be fixed as a priority. Can I be connected to a real person to discuss? Search. Email While Optus does not offer live chat, they do have a phone number. Whirlpool Enthusiast reference: whrl.pl/RcZ3oa. All forum topics; Previous; Next; 1 Reply Highlighted. Slide two fingers downwards starting from the top the screen. live chat. Told me to attend other store for replacement. *Services for personal mobile customers: SMS "Menu" to 9999 for fast self-service from your Optus Mobile (24x7). 9AM - 5.30PM. Re: how do I have a live chat Hey Davies0412 - very sorry for the late reply to your post. We couldn't recognise your mobile number. Slide two fingers downwards starting from the top the screen. Excludes accessories marked as “Available instore”. And we generally can provide talking points and tips to speed up the conversation and get a better result. Oh No! The best way to manage your OPTUS account and get help when you need it. Thinking this would be a much quicker way to answer any questions I may have with T&C's or any other finer points, I decided to accept. Archive View Return to standard view. Buy the powerful outright and unlocked, with FREE SHIPPING from Optus! Follow us onFacebook. Customer help on Optus home products and services. Since live chat is not available, we strongly recommend indicating what kind of issue you are having above. • Chat with Optus experts inside the app • Provide app specific feedback IMPORTANT INFORMATION Optus experts can only assist existing Optus customers with their support needs. Do you mind double checking and then try again? Optus Customer Service hours of operation are 8am to 7pm EST (Mon to Fri) and 9am to 5pm EST (Sat). Not to be used with any other discount. Extra data $10/1GB. Log in to access your username@optusnet.com.au email address Email Address. Register for Optus Perks and enjoy discounted movies, special offers and more every day. Hi how cod I link a service provider to my Optus account. I go to the contact us page in my - 552386 All the wiring was done on 18.12.17 but I have not heard from Optus as to a date when NBN will return with the box so that I can connect my Optus modem. Whirlpool. In total, there are 2 ways to get in touch with them. Thursday. Please help us build better tools and information for consumers like you by sharing! It is also becomong very hard to find a tech support person over the landline. Please let us know so we can keep sharing the best possible information with other customers. Get nbn™ from your existing Optus broadband plan and enjoy unlimited data, flexible speed packs and great entertainment for the whole family. 9AM - 5.30PM. Not to be used with any other discount. Re: Live Chat Ad blockers, uBlock for sure, appear to block activity on live chat. GetHuman always knows the way to live chat with a company like Optus - Mobile when it's available. Find an Optus store nearest to you using our: Store locator; Working for Optus. Hey @mattyn07 any luck getting in touch. User #322728 68 posts. Know any other ways to contact Optus - Mobile? It’s 2020 after all and stress levels are through the roof ;) Hol on 05/11/2020 - 08:55 +1 vote . Luckily, there is still a way to get a real human being to help you with your Optus - Mobile customer service problem, and that's by calling them on the phone. That is all. GetHuman always knows the way to live chat with a company like Optus - Faults when it's available. Pay your bills online or using My Optus app to keep in touch 24/7. Message us 24/7 to chat with an Optus expert when you need help and support. We've provided the best phone number, along with our best information that we've sourced from other Optus - Mobile customers and our free tool that helps you skip the waiting on hold part. Solved: Go to Solution. Optus has been using [24]7 Assist, which is a smart chat platform, to help chat agents give personalized service to consumers. posted 2011-Nov-21, 7:36 pm AEST edited 2011-Nov-23, 9:09 pm AEST. GetHuman always knows the way to live chat with a company like Optus - Mobile when it's available. I want to talk to someone from Optus as my phone isnt working atm - 170348 Accessories 10% off offer: Online offer only. To experience the flexibility and freedom of Optus Prepaid, check out our Prepaid Plans.If you're interested in getting a new phone or 12 month SIM Only plan, you can upgrade to one of the offers we've put together for you below and we'll arrange to switch your number and service over to your new Postpaid account. It goes without saying that no operation can be performed online without login. Optus Special Assistance Service. Friday. Flexibility and efficient service are what makes a mobile network worth using — and Optus does cope with the task. RJM1987. This, My prepaid sim and starter kit not working neither did live chat. Solved: How do you access Optus Live chat? I go to the contact us page in my account and the link doesnt work. Includes: 40. Terrible service trying to get any info about order. 9AM - 9PM. Website. 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