Don't let the conflict manage you. First, let’s take a look at the conflict you are facing using the Stop-Think-Act model: 1. Think about what you have learned and identify a conflict resolution technique … This worksheet is designed to help you resolve conflict through use of effective communication. by Erin Foord, OCDS . Briefly describe the situation: 2. Use it to guide your actions in a way that produces a peaceful solution in time of disagreement. Ohio Commission on Dispute Resolution and Conflict Management (2010) Getting to Yes – Negotiating Agreement without Giving In by Roger Fisher and William Ury. Ask yourself if this disagreement really matters to … T Time & Place Determine the appropriate time and place to discuss the source of the conflict. It may be at your own expense and actually work against your own goals, objectives, and … There is more information within the booklet but here is a quick guide to resolving conflict. CONFLICT RESOLUTION WORKSHEET Think of a conflict you are in or have been in…. The Complete Guide to Conflict Resolution in the Workplace by Marick F. Masters and Robert Albright (2002). Conflicts often lead to a negotiating process between you and other people. Over time, people's conflict management styles tend to mesh, and a “right” way to solve conflict emerges. Who and what. Conflict management skills are probably the hardest interpersonal skills to master constructively. 8-Step Conflict Resolution Process Adapted from: Resolving Conflict Without Giving In or Giving Up STEP ONE: DEAL EFFECTIVELY WITH ANGER You can’t negotiate an agreement if you and/or the other person are too angry to think straight or acknowledge your feelings. For example, if we are cut off driving to work, we may decide "avoidance" is the best option. 6. Try to find a compromise that benefits both individuals. 5. 4. In conflict resolution, you must learn to work to achieve your goals, keep your cool while compromising, and work to maintain effective relationships. (2011) Conflict at Work Practice Guide – Zark Consltancy (2010) 32 A Amicable Start out by saying something positive to the person in conflict and maintain friendly discourse throughout the discussion. Quick guide to conflict resolution While it may be daunting to think about tackling conflict rather than ignoring it, you will feel much better if you create an opportunity for both of you to talk about what is happening. In what ways does the conflict affect the broader situation? Work toward a resolution. Five Conflict Management Styles . There are situations where any would be appropriate. D:\My Documents\Websites\lead\library\resources\RESOURCES\Conflict Resolution\Conflict-Management Style.doc 1 Conflict-Management Style In this section you will have the opportunity to examine your own conflict-management style and techniques you tend to use in conflict situations, particularly under stress. Answering this questions results in the following five modes of conflict resolution. Breathe. This requires love, humility, and practicing the five steps that show the way to effectively managing conflict in your life. 3. Accommodating This is when you cooperate to a high-degree. If it becomes clear that you and your partner will not agree, focus on a resolution instead. Other times "avoidance" may be a poor alternative. None is these is "right" or "wrong". CONFLICT RESOLUTION: CASE STUDIES The following case studies match the scenarios in the online training. 1. What is your relationship to the people involved? The goal is to manage the conflict. 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